Your trust is important to us...

Privacy Policy Statement

As an Australian company, Hermes Far Eastern Shining Pty Ltd. is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000.

We respect your right to privacy. Any information collected is used by Hermes Far Eastern Shining only to facilitate our transactions with you, for customer service contact with you and to occasionally contact you with information or product offerings which may be relevant to you.

Your information is never sold, shared or given away.

Our ordering process requires contact details (name, email, phone number and shipping address) and financial information (such as a credit card number and expiration date).

This is used for shipping and billing purposes to fulfill customer orders and to contact the customer if there are queries in processing an order.

Security of your Personal Information

We take reasonable steps to ensure that the personal information we collect and use is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.

How to access your Personal Information

Upon your request, we will take reasonable steps to let you know, generally, what sort of personal information we hold, for what purposes and how we collect, use and disclose that information.

Contact Us

Hermes Far Eastern Shining Pty Ltd.

Our postal address is
Lot 10 Charbray Place
Tyalgum, NSW, 2484, Australia

We can be reached via e-mail at
or you can reach us by telephone at +612 6679 3400

Your trust and privacy is import to us. If you have any problems, complaints or inquiries, please contact the support department for help.


Refund Policy

It is the responsibility of each person using this brochure to choose his or her purchases carefully.
Any defective purchase will be willingly replaced if returned with a statement of the nature of the defect within 28 days of purchase. In some instances, at the companies assessment, purchases may be refunded in full. In the unlikely event of a dispute, Australian laws apply.

Please contact the company through the contact details provided to obtain further information or instructions.